Privacy Policy

Data Collection

Ledger Bitcoin Recovery services gather personal data necessary for troubleshooting guidance, error resolution assistance, and prevention education while maintaining crypto security and privacy standards for users protecting private keys through hardware wallet solutions.

Application troubleshooting data includes documentation access patterns, procedure engagement, and reinstall Ledger Live interaction supporting BTC account sync errors optimization. This data improves troubleshooting documentation without accessing recovery phrases or private keys for cold wallet protection.

Device troubleshooting data includes hardware BTC issues documentation access, device errors resolution engagement, and check cables guidance interaction supporting malfunction diagnosis. This data ensures proper guidance without accessing cryptographic secrets via USB-C or Bluetooth.

User guidance data includes BTC wallet user errors documentation access, recovery pitfalls prevention engagement, and double-check recovery steps interaction supporting mistake prevention. This data improves educational resources without exposing wallet information.

Support interaction data includes user-provided information during technical inquiries addressing account mismatch, Ledger Live freezes, battery issues, incorrect storage, and phishing vulnerabilities guidance enabling accurate troubleshooting completion.

Visitor data comprises server logs including IP addresses, browser types, pages visited, timestamps, and referral sources supporting security monitoring and service optimization for all supported coins.

Cookies and Tracking Technologies

Ledger websites and applications employ cookies and similar technologies for functionality and analysis with user control over non-essential categories through consent management.

Essential cookies enable session management, security features, and troubleshooting resource processes via USB-C or Bluetooth connection. These cookies support proper troubleshooting operation and cannot be disabled without functionality impact.

Security cookies support fraud detection, suspicious activity monitoring, and attack protection for users seeking Ledger Bitcoin Recovery assistance with backup not recognized errors and verification errors guidance.

Analytics cookies collect anonymized usage data including guide engagement patterns, Ledger Live failures documentation rates, and device errors resolution outcomes supporting improvement and optimization. Disabling through consent interfaces does not affect cold storage troubleshooting functionality.

Preference cookies store language settings, regional preferences, and interface configurations for hardware BTC issues access and BTC wallet user errors guidance improving user experience.

Cookie consent preferences persist 13 months before renewal requirement per applicable regulations including GDPR. Users may modify preferences anytime.

Analytics and Performance Monitoring

Ledger Bitcoin Recovery employs analytics understanding troubleshooting research patterns while maintaining privacy through aggregation and anonymization preventing individual identification.

Application analytics track anonymous patterns of BTC account sync errors documentation access, Ledger Live failures resolution rates, and account mismatch engagement improving documentation without individual activity tracking.

Device analytics aggregate anonymous patterns of hardware BTC issues analysis access, device errors documentation engagement, and battery issues guidance usage supporting blank screen optimization and USB detection failure improvement unlike Trezor or KeepKey device analytics.

User analytics monitor BTC wallet user errors documentation access, recovery pitfalls engagement, and incorrect storage resolution usage supporting phishing vulnerabilities optimization for crypto security.

Analytics data retention follows 26-month rolling period per development cycles and regulatory requirements. Aggregated trend data archives afterward while raw event data undergoes permanent deletion.

Third-Party Tools and Services

Ledger Bitcoin Recovery integrates third-party services for specific functions with data sharing governed by respective privacy policies and data processing agreements ensuring private keys security protection.

Backup product partners including Cryptosteel and Billfodl receive referral traffic information for offline backups and metal storage products operating independently from Ledger.

Device verification infrastructure supports restart device and firmware update validation during troubleshooting verification without accessing cryptographic secrets for cold wallet protection.

Cloud infrastructure providers host documentation and support systems under data processing agreements requiring compliance with data protection regulations for failed firmware install documentation and interrupted firmware update guidance.

Data Security

Ledger Bitcoin Recovery implements comprehensive technical and organizational security measures protecting user data throughout collection, processing, and storage supporting Ledger Live failures and hardware BTC issues troubleshooting.

Security measures include TLS 1.3 encryption for transmission, secure element protection preventing private key breach, cryptographic verification ensuring resource integrity, missing balances troubleshooting, Ledger Live freezes handling, unexpected shutdowns documentation, incomplete device detection guidance, hardware faults assessment, unresponsive buttons troubleshooting, Bluetooth pairing failure resolution, accidental reset recovery, follow Ledger instructions education, outdated software updates, security risks awareness, skipping steps prevention, device disconnect handling, weak PIN education, employee access controls, regular third-party security audits, and incident response procedures.

We never ask for your recovery phrase or private keys. The Ledger architecture ensures recovery phrases and private keys exist exclusively within hardware wallet secure elements and user-controlled physical backups, isolated from connected systems including Ledger Live, computers, and infrastructure. These secrets never transmit to servers, applications, or third parties during troubleshooting via USB-C or Bluetooth. Requests for phrases or keys through any channel represent phishing attempts requiring immediate official channel reporting following phishing vulnerabilities guidance.

Data Retention

Ledger Bitcoin Recovery retains personal data for durations fulfilling stated purposes with appropriate deletion schedules per legal requirements and operational needs supporting digital backups warnings and offline backups guidance.

Documentation access logs retain 90 days supporting guide optimization and account mismatch compliance monitoring before permanent deletion. Troubleshooting records retain 18 months supporting BTC account sync errors tracking and hardware BTC issues documentation verification.

Support tickets retain 3 years following last interaction supporting service quality and resolution for Ledger Live freezes assistance and device errors guidance. Cookie consent records follow 13-month retention per regulatory guidelines.

Data deletion requests subject to legal requirements submit through support portal requiring identity verification preventing unauthorized access to Ledger Bitcoin Recovery records or BTC wallet user errors guidance history.

User Rights

Jurisdiction-dependent rights include data access, inaccurate data correction, deletion subject to requirements, processing restriction, data portability, legitimate interest objection, and consent withdrawal without affecting prior processing legality.

Rights requests submit through support.ledger.com designated privacy categories. Identity verification may precede processing confirming requester authority. Responses provide within 30 days or shorter per applicable law including GDPR requirements.

International Transfers

International data transfers for processing by providers outside user jurisdiction including documentation hosting and verification systems receive protection through Standard Contractual Clauses, adequacy decisions, and binding corporate rules where applicable.

Children Privacy

Ledger services do not direct toward individuals under 18 years. Minor personal data collection does not knowingly occur during cold wallet troubleshooting through Ledger Bitcoin Recovery or hardware BTC issues channels with prompt deletion upon discovery.

Policy Changes

Policy updates may reflect data handling changes, service capabilities, or regulatory requirements with material changes communicated through application interfaces, website notices, email, or direct communication for update issues and security negligence systems.

Privacy Inquiries

Privacy questions direct to support.ledger.com using privacy category for specialized handling with priority response within applicable regulatory timeframes. General troubleshooting support regarding missing BTC accounts, multi-device conflicts, or recovery process missteps visit Contact page.